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Terms & Conditions
The Website is owned and operated by Wens Tourism LLC , whose principal office is at Lake Central Tower , Suite 903 , Business Bay Dubai United Arab Emirates.
We would like to Thank you for visiting wenstourism.com (‘Website’). We recommend that you read the terms and conditions carefully before using our Website. By accessing and using this Website, you indicate that you accept (unconditionally and irrevocably) these terms and conditions (the ‘Agreement’). If you do not agree to these terms and conditions, please refrain from using our Website and exit.
You represent and warrant you possess the legal right and ability to enter into this Agreement and to use this Website in accordance with all terms and conditions herein.
Please also make sure that you have read and accept our Privacy Policy.
We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the Website, and will not have any retrospective effect on existing contractual arrangements made through this Website. Your continued use of this Website after any change means you have accepted the changed terms and conditions. We have taken reasonable steps to ensure the information provided by us on this Website is accurate at the time you view it. We aim to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service we provide on the Website without notice. Also, your access to the Website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our Website is unavailable at any time or period.
The Terms and Conditions shall be governed by and construed in accordance with the federal laws of United Arab Emirates.
- We reserve the right to cancel bookings which appear to have been made to block or hold spaces.
- It is your duty to ensure all that all information or details in the booking are legitimate. You will be liable for any charges incurred due to incorrect information or details given on the booking.
- It is your duty to check all special conditions of the bookings.
- Wens Tourism LLC voucher will be issued to clients via e-mail and given to the traveller at all times.
- Amendments are subjected to the amendment policy stated on the booking if there is any otherwise, it will follow the same deadlines and charges of the cancellation condition.
- Cancellations are subjected to the cancellation conditions of the booking.
- Any requests such as early check in, late check out, interconnecting, non-smoking and others alike will be requested from the hotel but, cannot be guaranteed.
- It is your duty to add and train ‘agents’ or users under your account and to monitor all their bookings. You will be responsible for all payments due on such bookings.
- Double bookings may results in both bookings being charged.
- Wens Tourism LLC is not responsible for the extras incurred by the guests.
- We reserve the right to cancel bookings which appear to have been made to block or hold spaces.
- It is your duty to ensure all that all information or details in the booking are legitimate. You will be liable for any charges incurred due to incorrect information or details given on the booking.
- It is your duty to check all special conditions of the bookings.
- All tours are subject to availability.
- Multiple transfer charges or hourly rates will be applied for additional stops outside the pickup/drop off zones.
- Rates do not include Parking or admission fees.
- Cancellations of confirmed services are subject to a cancellation charge depending on the cancellation time and service.
- Rates or prices are final at the time of confirmation of a booking. The booking will be finalized for the total amount confirmed on the system and your invoices will be raised according to such amount.
- Rates are confidential and must not be disclosed or used in negotiations with a hotel/supplier or any other third party.
- We reserve the right to amend all rates quoted in the event of any changes in Government charges, levies and taxes. Any such charges will affect new and existing bookings for clients who have yet to stay at the hotel or utilize the service booked.
- Certain bookings may have a confirmed price which is higher than the rates we publish and the normal rack rate. This is usually due to extra charges from hotels because of difficult or busy periods (e.g. Exhibitions & Events). In this case the rate on the booking confirmation will supersede the normal published rate. Any amendments done on confirmed bookings on a special rate, promotions may incur a rate change. The same is also applicable to no-shows.
- Mark-ups, handling fees and commissions are not applicable on cancelled bookings with charges.
- Reservations must be cancelled directly on our website. Cancellation terms and policies are usually outlined in the reservation. The acknowledgement in return will be the confirmation of the cancellation, and it will be taken as of the date and time of cancellation. The client is liable to pursue the acknowledgement.
- Cancellations after the deadline will result in an invoice only for the first night of stay (if unused) or for the charge asked from the hotel with the reservation. In some cases the charges may be up to 100% of total amount, depending on Hotel/Supplier terms.
- The clients are not allowed to cancel or amend directly with the hotel. Any cancellations or amendments made directly with the hotel shall not be considered valid. Amendments & cancellations must be made before deadline.
- During exhibition and events periods, the terms of cancellation could be different from the standard terms. It is your duty to pay attention to such unusual cases.
- All bookings’ invoices will be issued on the booking arrival date. Payment is due as per the number of days specified at the time of reservation.
- We reserve the right to suspend/block your system access, cancel all future bookings and/or terminate the contract if payments are not made as per the agreed period or deadline.
- In the event of any cancellation by you, the cancellation policies of the relevant hotels/suppliers may be applied to the cancellation and passed to you, in which case any hotel cancellation charges that Wens Tourism incurs will be payable by you to Wens Tourism LLC , which shall be immediately due and payable.